Refund Policy

Welcome to Health Alliance Network's website, HealthAllianceNetwork.com (the "Site"). These Terms and Conditions ("Terms") are between Health Alliance Network, LLC. ("Health Alliance Network", "us", "we", or "our") and a user who accesses the Site or uses Health Alliance Network Services ("you" or "your"). These Terms outline the terms and conditions of our relationship with you, as supplemented by our Privacy Policy and complete Terms and Conditions Policy. By using the Site or Health Alliance Network's Services, you agree to be bound by the following terms and all applicable laws and regulations.

IMPORTANT! THESE TERMS AND ANY RELEVANT SPECIFIC TERMS GOVERN YOUR USE OF THE SITE AND USE OF OUR INTERNET-BASED SUBSCRIPTION MANAGEMENT AND BILLING SOFTWARE SERVICES ("Services"). THESE TERMS AND ANY RELEVANT SPECIFIC TERMS ARE SUBJECT TO CHANGE AT ANY TIME IN AT HEALTH ALLIANCE NETWORK'S DISCRETION AND YOU ARE ENCOURAGED TO REVIEW THE MOST CURRENT TERMS AND ANY RELEVANT SPECIFIC TERMS EACH TIME YOU VISIT. YOUR CONTINUED USE OF THE SITE AND SERVICES AFTER SUCH CHANGES ARE IMPLEMENTED CONSTITUTES YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE CHANGES. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, DO NOT USE OR ACCESS THE SITE OR USE OUR SERVICES.

REFUNDS AND OTHER TERMS AND CONDITIONS

Health Alliance Network, LLC offers a three (3) day right of rescission from the date of purchase for any Customer or Agent’s purchase of one of the Telemedicine packages. At the conclusion of these three days, Health Alliance Network does not provide any refunds or credits. You may cancel your monthly membership at any time thereafter. In order to cancel any orders or monthly memberships, please contact Health Alliance Network at cancel@HealthAllianceNetwork.com.
See important additional terms and conditions below.  Do not agree to these terms and conditions until you read and fully understand.

Your Account must be registered under your current full legal name, your email address, and your current business address. It is your responsibility to keep your e-mail address current. If you need to update your email address, please contact support@HealthAllianceNetwork.com.

To access the full functions of the our Sites and Services, you must have a valid Account established. Further, you must meet all the conditions described throughout these Terms.

VERIFICATION OF ACCOUNT INFORMATION

We reserve the right (but do not undertake the obligation) to conduct a review, at any time, to validate your Account information and/or to ensure that your participation in the Site and use of the Services does not breach these Terms and/or any applicable law. You authorize us and our agents to make any inquiries of you and for us to use and disclose to any third party we consider necessary to validate this information. To facilitate the foregoing validation, you agree to provide sufficient information or documentation as we, in our discretion, may request. If you do not provide such information within thirty (30) days of our request, if your responses are incomplete or otherwise insufficient, or if we cannot verify the information applicable to your Account, your Account may be terminated.

PAYMENTS

Payments to us for Service Fees for your Account must be made using means of payment that we may approve from time to time. We currently require payments be made by a major credit card (i.e., VISA & MasterCard, etc) and in some cases direct deposit to our bank. Payments must be made from a payment source on which you are the named account holder. Payments are not refundable for any reason.

You will be charged for Services on the first day of account registration and every 30 days thereafter ("Billing Date"). If we do not receive the full amount of your Service Fees within fifteen (15) days of the Billing Date, a late payment charge of one and a half percent (1.5%) per month may be added to your bill and immediately become due and payable. You agree to pay us all reasonable attorney's fees and costs incurred by us to collect any past due amounts. Your Account will be deactivated without further notice if payment is past due, regardless of the dollar amount. If you do not pay the outstanding balance or otherwise contact us regarding reactivating your Account within thirty (30) days, we may suspend or terminate your Account. We may change our fee structure at any time with thirty (30) days notice.

You agree that we will not be liable for any loss caused by any unauthorized use of your credit card or any other method of payment by a third party in connection with the Site or the Services. You waive your right to dispute any payment made into your Account and you will bear all costs.

Any attempt to defraud, through the use of credit cards or other methods of payment in connection with the Site or the Services, or any failure by you to honor charges or requests for payment will result in immediate termination of your Account and may result in civil claims and/or criminal prosecution against you.

In the case of suspected or fraudulent payment, including the use of stolen credentials, by anyone, or any other fraudulent activity, we reserve the right to block your Account. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or other unlawful activity and may employ collection services to recover payments.

PROCESSING OF ACCOUNT PAYMENTS

We may use third-party electronic payment processors and/or financial institutions ("ESPs") to process financial transactions. In the event or conflict between these Terms and the ESP's terms and conditions regarding the Site or the Services, these Terms shall prevail.

RENEWALS

Our services are provided on a month-to-month basis. To provide continuous service, we automatically renew all paid subscriptions upon expiration ("Renewal Date"). By using the Site or the Services, you acknowledge that your Account will be subject to the above-described automatic renewals. In all cases, if you do not wish your Account to renew automatically, please follow the directions set out under the "Termination or Cancellations of Accounts & Refunds" section of these Terms.

TERMINATION OR CANCELLATIONS OF ACCOUNTS & REFUNDS

We may terminate these Terms, terminate your access to all or part of the Site and/or Services, or suspend any user's access to all or part of the Site and/or Services, at any time, without notice to you, if we believe, in our sole judgment, that you or any user connected to you have breached or may breach any term or condition of these Terms, if we believe it is required by law, or otherwise. We may delete any Account Data or other materials relating to your use of the Site and/or our Services on our servers or otherwise in our possession. You acknowledge that we shall not be liable to you or to any third party for any termination of your access to the Site and/or our Services.

We reserve the right to terminate your Account for nonpayment if, by thirty (30) days after deactivation of your Account, you have not brought your Account balance current. If we terminate your Account, all of your Account Data may be deleted.

You may cancel at any time within the 3 day cancellation period described above, if the Account has not been cancelled within the 3 day right of rescission period you will be responsible for a full 30 day service period.  After the first month, you may cancel your Account before the Renewal Date, and your account will not be renewed, but you will be charged for the use of Services for each 30 day period beginning on the Billing date and each renewal date thereafter and will continue until canceled by you or terminated by us pursuant to this agreement.